Your order will be delivered by Sagawa Express, Yamato Transport, or Japan Post.

■Sagawa Express

https://www.sagawa-exp.co.jp/send/howto-search.html

■Yamato Transport

http://www.kuronekoyamato.co.jp/ytc/customer/

■Japan Post

https://trackings.post.japanpost.jp/services/srv/search/input

・Shipping fee

Free shipping nationwide

・Delivery date

＜Expected delivery date＞

Orders placed by 12:00 on regular business days (excluding Saturdays, Sundays, holidays, and New Year’s holidays) will be shipped on the same day.

Orders placed after 12:00 on the day before a holiday will be shipped on the next business day.

*For customers in the Honshu region, delivery will be made the next day at the earliest.

*Depending on the region, such as remote islands, rural areas, and Okinawa, it may take an additional 2 to 3 days. Thank you for your understanding.

We do not ship on Saturdays, Sundays, or holidays, so your order will usually be delivered within 3 days of the order date (excluding Saturdays, Sundays, and holidays).

If your order has not arrived within 5 days of your order, please contact us using the inquiry form.

*Delivery may be delayed depending on the number of orders or your area of ​​residence.

*Delivery may take longer than usual during sales, Golden Week, the New Year holidays, etc. Thank you for your understanding.

Mail delivery (Yu-Packet, Click Post, Letter Pack, Yu-Mail, Nekopos)

・We cannot accept requests for specific delivery dates for mail delivery.

Courier delivery (Takkyubin, Hikyaku Takuhaibin, Yu-Pack)

・We will accept requests for specific delivery dates for courier delivery from 6 days after the order date.

・Please use the order memo (optional) or inquiry form to specify the delivery date and time.

*The specified date and time are only a guideline. Even if you request it, delays may occur due to road traffic conditions on the day. Thank you for your understanding.

*There are times when we do not accept delivery on specified dates, such as during sales periods. Thank you for your understanding. *If you do not specify a delivery date, orders placed by 3:00 p.m. will be shipped on the same day and delivered the next day at the earliest, although this varies depending on the delivery area. The times you can specify are as follows. *If time-specified delivery services are not available in some areas, such as remote islands and Okinawa, we may not be able to accommodate your request for a specific date. Thank you for your understanding. Morning (until 12:00 noon) 14:00 to 16:00 16:00 to 18:00 18:00 to 20:00 19:00 to 21:00 Product delivery status You can check the product delivery status using the parcel inquiry service of the delivery company listed above. When checking, please have the “parcel inquiry number” listed in the “Product shipment notification email” sent to you after the product has been shipped ready.

・Additional delivery address

Ordered items can be delivered to a location of your choice, such as your workplace, the home of a friend or family member, or to a location of your choice other than your home.

If you register your name and address to change or add your delivery address, you can easily specify it as the delivery address during the purchase process by simply selecting it.

・About the invoice

When we deliver your product, we will enclose a “invoice” that includes the price.

Please keep it carefully as it is proof of the seller and purchase date of the product.

The “invoice” will include the name of the person who placed the order, product details, and price, but if the registered address and delivery address are different, we will enclose an invoice without the price.