1. About returns and exchanges due to customer’s convenience

If you wish to return or exchange an item due to size differences, differences in color or image, duplicate orders, etc., we can accept it under the following conditions.

– Only unused items can be returned within 7 days of receiving the item.

We cannot accept returns or exchanges after that, so please check the item as soon as it arrives.

– Please be sure to contact us via the “Contact Us” form to let us know the reason for the return or exchange before returning the item.

Please note that we will not be able to accept returns if you return the item to our store without contacting us.

– Please return the “item and invoice” within 3 days of receiving the confirmation email from us.

Please also send all accessories such as price tags, buttons, etc. Items that cannot be returned or exchanged

・Items returned without prior notice

・Items received more than 8 days ago

・Items not returned within 3 days of receiving the return confirmation email

・Items purchased outside the official YUPPY QUOKKA online shop

・Items that have been soiled or damaged by the customer

・Items that have been used even once (including washing)

・Items in a different condition than when delivered (perfume smell or stains, makeup stains, missing buttons or other accessories, tags or price tags detached, damaged or lost, etc.)

・Items marked as not eligible for return or exchange

・Sale items

Regarding shipping fees for returns and exchanges due to customer’s convenience

Shipping fees incurred when returning or exchanging items are to be borne by the customer.

When returning an item, please send it “prepaid by the customer”.

Please note that when we send you a replacement item, we will ship it “cash on delivery”.

Please note that shipping fees for the initial shipment and cash on delivery fees cannot be refunded.

2. Return/exchange if product is defective

Please contact us via the “Contact us” form within 7 days of receiving the product.

If we do not hear from you within 7 days, we may not be able to accept the return/exchange, so please check the product as soon as it arrives.

After receiving your contact, we will inform you of the possibility of returning/exchanging the product and the refund method.

The shipping fee will be borne by us.

*We record all processes from packing the product to shipping it. By recording all processes in this way, we can protect our staff in the event of trouble such as “the product is not included” or “the wrong product arrived”, as we have a sure record of where the problem is. This allows us to do business with customers with peace of mind.