Business operator
YUPPY QUOKKA Co., Ltd.
6-4-3 Shinbashi, Minato-ku, Tokyo 105-0004
Le Graciel BLDG. 7
Representative and General Manager
TAKAYUKI FUJIWARA
LEGAL INFO
Contact information
Email inquiries: info@yuppyquokka.co.jp
TEL: +813-5408-7168 (company representative)
(10:00-17:00 excluding Saturdays, Sundays, and holidays)
Sales URL: https://www.yuppyquokka.co.jp
Payment Method: Credit card, convenience store payment, bank transfer, etc.
Shipping Fee, Handling Fee, etc.
Consumption Tax, Shipping Fee: Free shipping nationwide (tax included)
Product Delivery Time:
If there is no specified date, we will ship within 1-3 business days after confirming payment.
Product Delivery Method:
After we arrange it, the shipping company will deliver it.
Return Policy:
1. Returns and Exchanges Due to Customer’s Convenience
If you wish to return or exchange due to size differences, color differences, duplicate orders, etc., we can accept it under the following conditions.
– Only unused products will be returned within 7 days of receiving the product.
After that, we will not be able to accept returns or exchanges, so please check the product immediately upon arrival.
– Before returning the product, be sure to contact us using the “Contact Us” form to inform us of the reason for return or exchange.
Please note that we will not be able to accept the product if you return it to our store without contacting us first.
– Please return the product and invoice within 3 days after you receive our confirmation email.
Please also include all tags such as price tags, and accessories such as buttons.
Items that cannot be returned or exchanged
・Items returned without prior notice
・Items received more than 8 days ago
・Items not returned within 3 days of receiving the return confirmation email
・Items purchased outside the official YUPPY QUOKKA online shop
・Items that have been soiled or damaged by the customer
・Items that have been used even once (including washing)
・Items in a different condition than when delivered (perfume smell or stains, makeup stains, missing buttons or other accessories, tags or price tags detached, damaged or lost, etc.)
・Items marked as not eligible for return or exchange
・Sale items
Regarding shipping fees for returns and exchanges due to customer’s convenience
Shipping fees incurred when returning or exchanging items are to be borne by the customer.
When returning an item, please send it “prepaid by the customer”.
Please note that when we send you a replacement item, we will ship it “cash on delivery”.
Please note that shipping fees for the initial shipment and cash on delivery fees cannot be refunded.
2. Return/exchange if product is defective
Please contact us via the “Contact us” form within 7 days of receiving the product.
If we do not hear from you within 7 days, we may not be able to accept the return/exchange, so please check the product as soon as it arrives.
After receiving your contact, we will inform you of the possibility of returning/exchanging the product and the refund method.
The shipping fee will be borne by us.
*We record all processes from packing the product to shipping it. By recording all processes in this way, we can protect our staff in the event of trouble such as “the product is not included” or “the wrong product arrived”, as we have a sure record of where the problem is. This allows us to do business with customers with peace of mind.